Payment, Shipping & Refund
We currently accept all of the credit cards payment, including Visa, MasterCard, and Amex. In addition, we accept PayPal, Google Pay, Apple Pay, and Shop Pay.
Thanks for purchasing our products at Japan Vegan Town.
Due to the nature of our business and the products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must be unopened and in its original condition.
If our products arrive damaged, rotten, or contaminated in any way, please contact us right away, within 7 days of arrival, and we will be happy to send a free replacement regardless of its expiration date.
If anything is unclear or you have more questions feel free to contact us at email@example.com
Shipment Processing Time
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Free delivery is available for orders over $50. For orders under $50, we charge $5 for delivery.
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping Policy
We currently do not ship outside of Singapore.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 working days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Japan Vegan Town is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.